For as long as you are the owner or resident of your home(s), you may have multiple active service accounts. Trnkey ensures service is established at your new address and submits stop-service requests only for the dates you specify.

Most service providers require a current or most recent address for identity verification. A forwarding address also allows providers to send final bills, statements, and other important communications.

Billing cycles vary by service. While internet and television are typically billed monthly, utilities such as water and sewer are often billed quarterly or combined into a single municipal bill. Additionally, if a service begins mid-cycle, it can take 45–60 days for the first bill to be issued.

Any usage incurred between the start of a billing cycle and your stop-service date appears on your final bill. Depending on timing, the final bill may not be issued until 45–60 days after your stop service request. If you believe a bill was issued in error, please contact your service provider or your trnkey concierge directly.

Service providers require personal information to verify identity. If you prefer not to provide this information, you may verify your identity through an authorized vendor, which typically requires three forms of identification and a fee.

Trnkey saves you time, money, and frustration by eliminating the most tedious administrative tasks. No corporate call centers. No waiting on hold. No endless phone prompts. No hours spent researching providers.

Once assigned to a dedicated concierge, you will receive an introductory email. Your concierge will then call and text you within 48 business hours. You may also use the scheduling link in the email to book a call at your convenience, or through the scheduling feature within your portal.

Unlike other services, trnkey prioritizes client needs over sales. We focus on delivering the most appropriate service options without pushy upselling. Even when trnkey cannot fully process a request, all required information and next steps are clearly provided so your client can move forward confidently.

Yes. The trnkey client portal allows you to schedule meetings, communicate with your concierge, submit service requests, track real-time progress, and more—all in one place. If you’re not using it yet, visit client.trnkey.com to get started.

Trnkey serves clients nationwide, enabling us to work with nearly any service provider. If we cannot interface directly with a provider, we provide clear instructions and next steps so you can proceed without disruption.

Notify your concierge immediately. If a request has not been processed, trnkey will update or cancel it. If processing has begun, additional options may apply. Rest assured, if trnkey is given at least a 3-business day notice prior to the requested service date, all service requests will be cancelled/updated. Trnkey will work with you on how to complete any changes or cancellation requests received fewer than 3-business days prior to the requested service date.

Notify your concierge immediately. With access to escalation resources beyond standard customer-facing channels, trnkey is often able to resolve issues quickly. If resolution is not possible, clear next steps will be provided.

Yes. You can track every step of your service requests through the trnkey client portal. If you’re not using it yet, visit client.trnkey.com to get started.

• Free, white-glove concierge support for you and your clients
• Personalized Partner Portal to register clients and track progress in real time
• Co-branded client portal experience that reinforces your brand throughout the journey
• Access to the nation’s largest network of pre-vetted home professionals
• Clear differentiation in a competitive market
• Stronger client experiences that drive more referrals and testimonials
• Elimination of vendor list management and ongoing follow-ups

• Pre-Listing: Get homes market-ready faster with instant access to trusted vendors, quotes, and expert resources
• Post-Inspection: Resolve inspection items quickly with vetted professionals, average pricing quotes, and easy scheduling
• Before Closing: Keep deals on track while a dedicated concierge coordinates utilities and services for your clients
• After Moving: Stay top of mind long after closing with ongoing support for renovations, maintenance, and home care

Trnkey saves your clients time, money, and frustration by eliminating the most tedious administrative tasks of contacting providers and utility companies. No waiting on hold. No endless phone prompts. No hours spent researching who to call.

Each client is paired with a dedicated Home Concierge who manages services from start to finish. Timelines are confirmed, details organized, and services coordinated behind the scenes to deliver a predictable, seamless experience.

After your client is registered and assigned to their dedicated concierge, an introductory email is sent (and you are copied). The concierge will then call and text your client within 48 business hours of sending the introductory email. Clients can also use the scheduling link in the introductory email to book a call at a date and time that is convenient for them. If your client needs immediate assistance, please email [email protected].

• Set up, transfer, and disconnect utilities and home services with ease
• Compare providers to secure the best rates and tailored options
• Coordinate inspection, pre-listing, and post-move projects in one place
• Automatically adjust services if closing dates change
• Completely free, white-glove concierge service
• Exclusive nationwide pricing through trusted providers
• No hold times, no vendor searching, no follow-ups to chase
• Access to the nation’s largest network of pre-vetted professionals
• End-to-end service management before, during, and after closing
• Average household savings of $700+ annually

Trnkey never bills clients. Any credit card collection is strictly for vendor billing related to requested services.

Ideally right after inspection. At minimum, clients should be registered two weeks prior to closing or possession. Trnkey also offers API integrations with leading real estate platforms. Email [email protected] for details.

Trnkey enhances your value proposition while ensuring you receive full credit for the services provided. Partners gain real-time visibility, API integrations, and access to sponsorship programs. For details, email [email protected].

Yes. The Partner Portal provides full visibility into your clients’ progress. Visit partner.trnkey.com to sign up.

Any usage incurred between the start of a billing cycle and the stop-service date is reflected on the final bill. Depending on timing, the final bill may not be issued until 45–60 days after the stop-service request. If a bill appears incorrect, the client should contact their trnkey concierge directly.

Billing cycles vary by service. While internet and television are typically billed monthly, utilities such as water and sewer are often billed quarterly or combined into a single municipal bill. Additionally, if a service begins mid-cycle, it can take 45–60 days for the first bill to be issued.

For as long as your client is the owner or resident of their home(s), they may have multiple active service accounts. Trnkey ensures service is established at the new address and submits stop-service requests only for the date(s) requested by your client.

Most service providers require a current or most recent address for identity verification. A forwarding address also ensures final bills, statements, and other important communications are delivered correctly.

Service providers require personal information to verify your client’s identity. If your client prefers not to provide this information, they may verify their identity through an authorized vendor, which typically requires three forms of identification and a fee.

Yes. The Partner Portal includes a refer-a-friend feature that allows you to invite other real estate professionals to trnkey. You can also email [email protected] with any inquiries.

They do not—what you see and manage in the Partner Portal is between you and trnkey. However, your clients do have access to their own portal. In the trnkey client portal, they can schedule meetings, communicate with their concierge, submit service requests, view real-time updates, and more by visiting client.trnkey.com.

Yes. You can contact trnkey through the Partner Portal, by emailing [email protected], or by calling (877) 4-TRNKEY (877.876.593). Someone will contact you back as soon as possible.

Unlike other services, trnkey prioritizes client needs over sales. We focus on delivering the most appropriate service options without pushy upselling. Even when trnkey cannot fully process a request, all required information and next steps are clearly provided so your client can move forward confidently.

Trnkey serves clients nationwide, enabling us to work with nearly any service provider. If we cannot interface directly with a provider, we provide clear instructions and next steps so your client can proceed without disruption.

Your client should notify their concierge immediately. If a request has not been processed, trnkey will update or cancel it. If processing has begun, additional options may apply. Rest assured, if trnkey is given at least a 3-business day notice prior to the requested service date, all service requests will be cancelled/updated. Trnkey will work with you on how to complete any changes or cancellation requests received fewer than 3-business days prior to the requested service date.

If your client encounters any issues with the execution of a service request, they should notify their concierge immediately. With access to escalation resources beyond standard customer-facing channels, trnkey is often able to resolve issues quickly. If resolution is not possible, clear next steps will be provided.

In short, yes. Upon becoming a partner, trnkey can customize marketing flyers that provide an overview of how trnkey can assist your clients. Trnkey also has additional materials that can be personalized for you, your team, and/or your office. Please send all requests or inquiries to [email protected].

Yes, absolutely. If you are moving to a different team, office, or company, email [email protected]. A member of our partnerships team can migrate your profile, including your client history.